Visionary: Managing Difficult Online Conversations

• Communications
• Facilitation
• Leadership

Tuesday 17 March 2026
1:00 pm to 3:00pm
Zoom

Following feedback from members about the need for more training opportunities, we are developing a programme of paid for online sessions designed to respond directly to the challenges and priorities you identify. Our first session in this new format will focus on managing difficult online conversations:

This interactive workshop, led by Fran Borg-Wheeler, will equip facilitators, team leaders and managers with responsibility for chairing or facilitating virtual meetings, forums and service user groups, with practical communication strategies to navigate challenging conversations and situations confidently and skillfully.

1. Managing difficult conversations online
2. Managing disclosures during an online group
3. Diversion strategies and techniques to get things back on track.
4. Groups settings including:

• • Peer support forums
  • Team meetings
  • Service user groups

Through exercises and scenario discussions we will explore tools to spot and de-escalate conflicts, tame dominant voices and include quieter ones, managing disclosures and getting a meeting back on track. You will leave the session feeling better able to communicate effectively under pressure in virtual settings; understanding yours and others’ emotional triggers and creating positive outcomes even in the most challenging moments.

About Fran: Fran is a leadership development expert specializing in challenging conversations and organisational change. With 13 years of experience as a small charity CEO and five years as a leadership coach, she has developed a robust portfolio of training and mentoring for nonprofit leaders.
Her expertise centres on helping individuals and teams develop strategies for navigating complex interpersonal dynamics. With a 100% recommendation rate from recent workshop participants, Fran’s approach focuses on practical, inclusive communication techniques that empower leaders to manage difficult situations effectively.
As the founder of Heart-Centred Leaders Ltd., she continues to support charity leaders in building resilience, communication skills, and organisational capacity through tailored coaching and training interventions.

Please Note:

• Maximum of 12 place available for this session
• By registering for this event, you agree to payment of £50 per person.
• Limited number of places available.
• Visionary members and partners only. Please note that only registered members and partners will be able to attend; other registrations will be cancelled or removed. To find out more about membership, see our membership page at Join Us | Visionary or email Visionary (opens email).