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Closing date: Sunday 26 April 2026
Location: Andover Office, Hampshire
Hours: 28 hours per week (over 4 days)
Salary: £22,248 per year
Contract: Fixed Term (until 1 April 2027)
Interview date: Wednesday 6,Thursday 7 and Friday 8 May 2026

Are you an experienced Customer Service Administrator who would love to use your skills to help us Beat Macular Disease? 

The Supporter Care Officer will ensure supporters, donors, volunteers and members of the public have a positive and memorable experience of contacting the Macular Society by coordinating across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters.  

This role part time 4 day a week (ideally Tuesday to Friday) 9:00am to 5:00pm with one hour break, on a fixed term contract until 1 April 2027. 

Do you have  

• Proven experience in a customer care role  

• Experience of handling a large volume of calls and emails, with a good telephone manner 

• The ability to empathise with others and handle difficult situations with sensitivity and diplomacy 

• Proven experience of analysing, investigating and resolving complex complaints and enquiries as well as processing and analysing data 

• Excellent team working and collaborative working skills and the ability to develop effective partnerships as well as work independently under own initiative 

• Ability to multitask and prioritise multiple projects and work streams with an openness to take on additional tasks, as and when required 

• Strong IT skills including Word, Outlook and inhouse databases.  

• A positive can do and hands on approach. 

 In return we provide a great working culture, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.