Hospitality Team Member

  • Hospitality Team Member tags

Closing date: Thursday 24 August 2023
Location: Rustington BN16, UK
Hours: 37.5hrs per week
Salary: £25,307.78 per annum
Contract: Permanent

Hospitality Team Member
Rustington, West Sussex

You’re a customer-focused individual with an excellent telephone manner and a consistently high standard of service.

You’ll be provided with a fantastic array of benefits to support you and you’ll discover that we value our team and recognise that your wellbeing and development are paramount.

You’ll also have the chance to directly see the incredible and positive impact your work has on the lives of blind veterans.

The Role

You’ll be a key member of our Hospitality Team, assisting with booking, administration and front of house duties at our Rustington Centre of Wellbeing.

You’ll be focused on delivering a high-quality customer service for our veterans, visitors and customers, overseeing an effective and seamless check-in and check-out service culminating in a polite, courteous and helpful experience.

You will also manage the administration of beneficiaries’ payments, maintain an accurate record of invoices and collect payments, ensuring that unpaid accounts and queries are followed up.

Additionally, you’ll operate the main switchboard, responding to all calls, administer the HR information system and develop, monitor and manage a member feedback model. You’ll often be the first point of contact for our beneficiaries.

Your role will also involve inputting reservation details into the Studio database and managing safety and security systems.

About You

You’ll have great customer care skills, an excellent telephone manner and be comfortable engaging with individuals at all levels including on a face-to-face basis.

You’ll be a proactive self-starter with knowledge of Microsoft Office, database systems and intranet and preferably be qualified to GCSE standard or equivalent at level 4 / Grade C or above in Maths and English.

This is a full-time role operating on a rolling rota with Team Members working 37.5hrs per week on a pattern of 4 on and 4 off. An example shift could be 6am – 4pm. There may also be an occasional requirement to work away from home.

The Benefits

– Salary of £25,307.78 per annum
– 25 days’ annual leave plus Bank Holidays
– Between 6-8% pension contribution
– Death in service benefit 3 x salary
– Employee Assistance Programme
– Enhanced sick pay

The closing date for this role is 24th August 2023, however, we reserve the right to close this role early if we successfully appoint a candidate, so please don’t delay in submitting your application.

This position is subject to Enhanced Disclosure and Barring Service Checks.

We embrace diversity and welcome applicants from people with a disability and from all backgrounds and cultures.

We are only able to accept applications from candidates who are located in and eligible to work within the UK.

Other organisations may call this role Administrator, Administrative Assistant, Charity Administrator, Office Assistant, Receptionist, or Front of House Receptionist.

For further information about this vacancy and details of how to apply, please visit the Blind Veterans website:

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