Helpline Advisor

  • Helpline tags

Closing date: Sunday 09 July 2023
Location: Andover, Hampshire with hybrid options available
Hours: 37.5 hours per week
Salary: £23,500 - £25,500 per year
Contract: Permanent
Interview date: week commencing Monday 17 July 2023

Monday to Friday 09:00 – 17:00

Are you somebody who would love to show you care by using your natural empathy and communication skills to emotionally support others, and help us Beat Macular Disease?

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world-class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

As part of our friendly and compassionate Advice and Information team, you will be helping to provide clear information, emotional support and advice to over 15,000 people every year.

If you have excellent listening skills and the ability to give complex advice and information to others in a way that is caring and shows empathy, then we would love to hear from you.

In return, we provide a great working culture and offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

Please view the full job specification at:

Hear what our team says about working here – Macular Society.

Please address any questions by email to:

To apply please email your CV with a covering letter to:

For further information about this vacancy and details of how to apply, please visit the Macular Society website:

Join our mailing list

If you would like to receive regular news and updates about our work, then you can sign up to our mailing list.

Sign up