Help Desk Service Assistant

Closing date: Monday 27 March 2023
Location: Derby DE1 1UR
Hours: 20 hours per week
Salary: £11,336 per annum
Contract: Permanent
Interview date: Thursday 30 March 2023

Sight Support Derbyshire is looking for Help desk service Assistant to be part of a dedicated team supporting the delivery of high quality services to blind and partially sighted people in Derbyshire.

Part of the operational team based at our Head Office in Derby, you will provide the first point of contact for people telephoning or visiting our service. You will need to be a ‘self-starter’ and able to work on your own initiative to ensure that callers receive a friendly and efficient service.

The role of Help Desk Service Assistant is new to the organisation and will help us to ensure that service users, families and professionals all get the support and information they need. Most of our calls come in between 9/9.30am to 3/3.30pm and so we are looking for someone who can work at key times between these hours, Monday to Thursday.

Most of the staff who first start with us do not have direct experience of working with visually impaired people, but it is not essential, as full training will be provided.

You will be based at our Head Office in Derby which is situated close to the City Centre with good public transport links and car parking is available on site.

We can offer you a challenging and rewarding environment, and a competitive salary and pension.  This post is subject to a Disclosure and Barring Service check.

For an application pack, please email:

Closing date for applications:12 noon, Monday 27th March 2023

Interview date: Thursday 30th March 2023


For further information about this vacancy and details of how to apply, please visit the Sight Support Derbyshire website:

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