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• Eye Care Liaison Officer (ECLO) – Queen’s Hospital Romford

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Closing date: Thursday 02 November 2023
Location: Queen's Hospital Romford
Hours: 21 hours per week (Wednesday, Thursday, Friday)
Salary: £17,443 per year (£29,073 full time equivalent)
Contract: Permanent
Interview date: Weeks beginning: 20th and 27th November

Salary: £17,443 per year (£29,073 full time equivalent)

Contract type: Permanent Contract

Hours: 21 hours per week – Wednesday, Thursday and Friday

Location:  Queen’s Hospital Barking, Havering, and Redbridge

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

RNIB is pleased to announce this exciting opportunity to join our flagship Eye Care Support Service in Queen’s Hospital Barking, Havering, and Redbridge.  This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.

You will provide critical emotional support, information, and guidance face to face within a hospital setting, remotely via digital platforms and, in community locations, as required. Each day you will support people, their family members and carers affected by sight loss to identify their needs, access information, and make informed choices which enable and empower people affected by sight loss to maintain their independence.

For more information on what it’s like to be an ECLO, please follow the links below:

RNIB’s ECLO service – YouTube

RNIB Lifechangers Appeal TV ad – YouTube

A Day in the Life of an ECLO – RNIB Website

What we are looking for

You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians, and a wide range of cross sector partners.

You will have the ability to work in different hospital locations as required.

You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.

In return

RNIB prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as a benefits package including:

1. 26 days holiday per year (plus bank holidays), which increase with service, plus one Grace day per year.
2. RNIB Rewards – Our employee discounts platform gives you access to offers at over 800 in-store and online retailers.
3. In-house training and development opportunities, including apprenticeships and management development programmes
4. Flexible working arrangements.
5. Contributory pension scheme.

As an RNIB ECLO, you will also complete the RNIB & City University ‘Eye Clinic Support Studies’ qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB’s priority of “no diagnosis without support”.

How to Apply

To be considered, candidates must complete our short application form. You can find this by clicking ‘apply online’.

Additional Information

Appointment is subject to an enhanced DBS check for engaging in regulated work with children and adults with sight loss.

Interviews will be held weeks beginning: 20th and 27th November