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• Eye Care Liaison Officer (ECLO) – Pinderfields

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Closing date: Sunday 21 August 2022
Location: Pinderfields, Wakefield, Leeds
Hours: 36 hours per week
Salary: £27,715 per annum
Contract: Permanent

RNIB is pleased to announce this exciting opportunity to join the East of England Eye Care Liaison Officer (ECLO) team as part of the RNIB Eye Care Support Service. This is a rewarding role providing the right individual the opportunity to make a difference on a daily basis.

About The Role

In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss. You will provide critical emotional support, information and guidance face to face within a hospital setting at Pinderfields Hospital. The Eye Clinic is a separate building located away from the main hospital over two floors without a dedicated office therefore excellent communication and team working skills will be essential in this fast-paced and challenging environment.

Each day you will support people affected by sight loss in a very busy clinic setting, helping them to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

Who We’re Looking For

You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. To be successful in this role you must display impeccable record keeping skills.

You must be able to work on your own initiative, have excellent organisational skills and be a proficient user of multiple IT systems (Microsoft Office 365, databases and Customer record management systems- CRM’s). This service works to an industry acknowledged quality framework and standards.

What We Offer

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

• 26 days holiday per year (plus bank holidays – pro rata), which increase with service
• Excellent pension schemes
• RNIB Rewards – Our employee discounts platform gives you access to offers at over 800 in-store and online retailers
• In-house training and development opportunities

As an RNIB ECLO, you will also complete the RNIB & City University ‘Eye Clinic Support Studies’ qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB’s priority of “no diagnosis without support”.

If you have any queries about the role or application, please contact Resourcing.Mailbox@rnib.org.uk.

Additional Information

Appointment is subject to an Enhanced Criminal Records Check and relevant barred lists check.

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment. Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.

RNIB reserve the right to close the advert early, should we recieve a sufficient number of applications.