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• Assistant Support Coordinator – Sightline

Closing date: Friday 13 March 2026
Location: Home based & Penwortham, Preston
Hours: 7.5 hours per week (Mondays)
Salary: £29,250 FTE - £5,850 pro-rata
Contract: Fixed term, 3 years subject to funding
Interview date: Week commencing 23 March 2o26

Job Description

Post Details

Job Title:  Assistant Support Coordinator

Salary:  £29,250 FTE – £5,850 pro-rata (6 months’ probation period) + 3% pension contribution

Working day:  Every Monday (including Bank Holidays with the exception of Christmas Day and New Years Day)

Project length:  3-year subject to continued grant funding

Location:  Home-based with occasional team meetings currently at Penwortham, Preston

Reports to:  Service Manager

Overall Purpose

We are looking for someone who can help our small team continue to deliver its first-class telephone befriending service for visually impaired people in England & Wales.

You will deal with queries from Service Users and Volunteers, help with matching new applicants and deal with the day-to-day processing of information.

Being confident when using the telephone, being organised and self-motivated, with a willingness to get involved in other tasks, are key elements of the post.

Main Duties and Responsibilities

1. Delivering the regular Sightline service on Mondays, including:

• Making day-to-day calls
• Building relationships with other organisations

2. Assisting with Service Users, including:

• Following the processes from the Service User referral to completion
• Maintaining relationships with Service Users
• Sign posting to any other organisations, if applicable
• Highlighting any safeguarding issues

3. Assisting with Volunteers, including:

• Following the processes from the Volunteer referral to completion
• Maintaining relationships, by supporting where needed

Person Specification

Core Competencies (Skills, Abilities and Behaviours)

1. The successful person must have experience of the following:

• Work well within a team and show common support for all – DESIRABLE
• Good communications skills – ESSENTIAL
• Ability to work on own and well-motivated – ESSENTIAL
• Proficient at using Microsoft Word, Excel and Outlook – ESSENTIAL
• Happy to be reviewed under performance management – DESIRABLE
• To undertake any training or meetings to enhance their role – DESIRABLE
• Work within all Sightline’s policies and procedures – ESSENTIAL
• To support Sightline’s approach to diversity, equality and inclusion – ESSENTIAL
• Communicate a positive image of Sightline and protect its reputation – DESIRABLE
• Any experience of working with visual impaired people – DESIRABLE

As a sight loss charity, we are committed to building a diverse and inclusive team and we particularly welcome applications from people with sight loss.  Applicants who meet the essential criteria set out in the person specification will be guaranteed an interview.

We aim to provide information to candidate in the correct format for them.  If you have not received the information in the correct format for your needs, please let us know.

For an informal conversation about the post, please contact 0800 5872252.

Closing date for applications is no later than 13 March 2026.  Interviews week commencing 23 March 2026.