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The NHS is encouraging people to get to the help they need by using NHS 111.

NHS 111 can assess and direct people to the most appropriate local service, including urgent treatment centres, GP practices, urgent dental care or consultations with a pharmacist. And, if needed, it can arrange a call back from a nurse, doctor or paramedic.

NHS 111 is an easy and convenient way to get urgent help for a wide range of health problems from the comfort of your own home.

Using the NHS 111 service could save you a trip to A&E. It is estimated that up to two-fifths of A&E attendances are avoidable or could be better treated elsewhere. People should still call 999 or go to A&E in an emergency – when someone is seriously ill or injured and their life is at risk.

The NHS 111 service is available 24 hours a day, seven days a week. You can call, go online or use the NHS App to get:

• the right healthcare in your area for instance; or
• a call back from a nurse, doctor or paramedic; or
• advice on self-care.

People should call 111 to speak to someone if they need to:

• discuss complex medical problems;
• discuss worries about a long-term condition; or
• get medical advice for a child under five.

If you need urgent medical help but you’re not sure where to go, use 111 to get assessed and directed to the right place for you. Call, go online or use the NHS App.

People who need help in another language can call 111 and ask for an interpreter, British Sign Language (BSL) users can contact 111 using the NHS 111 BSL interpreter service by visiting 111.nhs.uk, and text relay users can call 18001 111.

Also, if you or someone else is experiencing a mental health crisis you can call NHS 111 and select the mental health option for 24-hour urgent mental health advice and support. BSL II you are a BSL user you can use the following link to be connected to a local crisis service: SignVideo.co.uk/nhs111

Visionary members are asked to share NHS resources with their networks.

You can download assets and alternative format flyers with versions which also include details of the age criteria for each service from the Campaign Resource Centre (CRC) (opens window) to share with your networks and service users including:

• Audio flyer: Audio for NHS 111 2025 Flyer.MP3
• BSL leaflet on NHS Youtube – NHS 111 – British Sign Language (BSL) guide to using the NHS 111 service | NHS YouTube
• BSL campaign video, 34s – NHS 111 | Get to the help you need (BSL) | NHS YouTube
• large print and easy read flyers, also available in braille from the CRC (opens window) or below.

NHS-111_Easy-Read-Leaflet-2025 (PDF, 2 MB)

NHS-111_Large-Print-Leaflet-2025 (PDF, 282 KB)

For more information, visit 111.nhs.uk

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