Triage Coordinator
Closing date: Friday 03 April 2026
Location: Widnes and home based
Hours: 37h per week
Salary: £21,652.80 per annum (£13.88ph) (subject to April uplift)
Contract: Permanent
Triage Coordinator
Chester Head Office | 30 hours per week
£21,652.80 per annum (subject to April uplift)
Be the first point of contact making a real difference.
Vision Support is a long-established charity supporting people living with sight loss across North East Wales, Cheshire and Halton. As we approach our 150th anniversary, we’re entering an exciting period of growth — and we’re looking for a compassionate and organised Triage Coordinator to join our team.
About the role
You’ll be the first point of contact for people accessing our services — listening, understanding their needs and ensuring they are connected to the right support at the right time.
From handling enquiries and referrals to signposting and coordinating next steps, you’ll play a key role in delivering a welcoming, responsive and person-centred service.
You’ll also support our internal processes, including maintaining accurate records and assisting with key Health & Safety monitoring.
What we’re looking for
We’re looking for someone who can:
- Build rapport quickly and put people at ease
- Communicate with empathy, patience and professionalism
- Handle sensitive conversations with confidence
- Stay organised and manage multiple enquiries effectively
- Record information accurately and work with systems/databases
Experience in a similar role or working with vulnerable individuals is helpful, but just as important is your ability to connect with people and provide a supportive first impression.
Why join us?
- Flexible working options
- 26 days annual leave + bank holidays (rising to 32 days)
- Pension scheme
- Employee Assistance Programme (24/7 support)
- Training and development opportunities
- A supportive team and a chance to make a real difference
Interested?
Apply now and help us ensure that every person who contacts Vision Support feels heard, supported and empowered.
We reserve the right to close this advert early if a suitable candidate is found.
For further information about this vacancy and details of how to apply, please visit the Vision Support website: https://visionsupport.org.uk/
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