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• Sight Loss Information tags

Closing date: Monday 06 January 2025
Location: The Bluecoat, Upper Northgate Street, Chester, CH1 4EE with some travel required
Hours: 21 hours per week (days and times to be negotiated)
Salary: £12.52 per hour £24,089.10 FTE
Contract: Permanent

Are you a confident, compassionate, empathetic individual with excellent active listening skills? Do you want to make a tangible difference in the lives of people with vision impairments?

Vision Support is dedicated to supporting people with vision impairments and their loved ones. We are looking for a Sight Loss Information Officer to join our team and provide vital information and support to individuals navigating the challenges and barriers of living with vision impairment.

Key Responsibilities

As a Sight Loss Information Officer, you will be a crucial front-line point of contact for people seeking guidance, support, and information in Cheshire. You will:

• Answer calls and referrals, actively listening to the issues faced to ensure appropriate signposting.
• Research, maintain and update a comprehensive database of local organisations.
• Arrange and attend events, talks and meetings to promote the Sight Loss Information Line.
• Build relationships with external organisations and partners to promote the Sight Loss Information Line.
• Produce, monitor and send information packs to service users following calls, including relevant information and a summary of the outcomes of the call.
• Update the Vision Support database for monitoring and to improve service delivery.
• Collect feedback at regular intervals regarding the service received.
• Contribute positively to the success of Vision Support’s strategic aims, recognising the importance of integrated working.

About You

We are looking for someone who is:

• Empathetic and compassionate.
• A skilled active listener: You have the patience and attentiveness to truly hear what people need and how best to help them.
• Confident and engaging: You build rapport quickly and can confidently promote the service in an engaging way.
• Organised and resourceful: You can manage multiple enquiries, keep track of information, and confidently refer individuals to the right services.
• A clear communicator: You can convey information in an accessible and straightforward manner.
• Knowledgeable (or eager to learn): You either have experience or are willing to develop a strong understanding of vision impairment and the support services available.

Person Specification

All criteria are essential unless otherwise specified.

• Experience within an administrative role.
• Strong IT skills.
• Understanding of vision impairment (desirable).
• Excellent communication skills, both written and verbal.
• Demonstrable self-motivation and resilience.
• Excellent time management skills with a flexible approach to workload.

What we offer

• Flexible working arrangements (remote work with regional travel)
• 26 days annual leave plus bank holidays, increasing to 32 days after 5 years’ service
• Pension scheme
• Access to an Employee Assistance Programme with 24/7 counselling
• A full induction with a chance to meet the whole team
• Regular teambuilding days
• Opportunities for career development and training
• A chance to make a real difference

Join us and be part of something extraordinary.

Please note, Vision Support reserves the right to close this advert early should we find a suitable candidate.