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Closing date: Tuesday 11 April 2023
Location: Cheshire
Hours: 16 hours per week
Salary: £10.90 per hour
Contract: Permanent

Overall Aims of the Post:

To relieve social isolation and to provide information on Vision Support and services of other organisations that could lead to a better quality of life.

Key Responsibilities:

• Visit service users and contact by telephone and submit a short written report for each visit
• Develop an understanding of visual impairment issues and equipment
• Identify areas where service users could benefit from referral to other Vision Support services e.g. Welfare & Benefits, Tele-friending and/or other organisation e.g. social Services, British Wireless for the Blind, Low Vision Clinics, Guide Dogs for the Blind, Talking Newspapers, Age Concern, Stroke Association
• Develop an awareness of Safeguarding issues and refer them on to the appropriate person
• Identify social activities in the area and encourage service user to join in
• Assist with correspondence i.e. reading/writing mail
• Accompany service users on one off shopping trips or medical appointments
• An awareness of benefits and service user eligibility, support service user to complete forms as appropriate
• Contribute to the Vision Support Newsletter
• Take part in supervision, annual review, team meetings and undertake training appropriate to the post.
• Contribute to raising and maintaining the professional image of Vision support.

General/Additional Information

• The postholder is expected to follow the Organisation’s Equal Opportunities Policy.
• Confidentiality – It is expected that all employees understand that our work with service users is confidential and that personal details about service users or their families should not be divulged to members of the public. A breach of confidentiality will result in disciplinary action.
• It is not possible to cover all potential responsibilities in the job description. It is expected that the postholder will cover tasks not specifically covered within their job description therefore flexibility is required.
• As far as possible training will be provided to enable the postholder to carry out the job effectively. Awareness training (including listening skills, attitudes to visual impairment, causes of visual impairment, suitable equipment and sighted guiding techniques) will be given.  Ongoing training and regular staff meetings will follow induction.
• Applicants are advised that contact with guide dogs may be necessary within the workplace.
• Vision Support operates a no smoking policy within its buildings.