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• Eye Care Liaison Officer Service Manager tags

Closing date: Sunday 23 March 2025
Location: Homebased, with travel across Scotland
Hours: 35h per week
Salary: £36,155 per annum
Contract: Permanent
Interview date: To be confirmed

RNIB is pleased to announce this exciting opportunity to join RNIB’s Eye Care Support Services (ECSS).

In this role, you will be a vital member of the management team providing operational leadership and line management support to Eye Care Liaison Officers (ECLOs) and manage all aspects of operational delivery in our ECLO Services across Scotland. You will also participate in the strategic and business planning processes working with key internal and external key stakeholders.

Working with the ECSS Management team you will support and maintain key relationships across health and social care to ensure that RNIB can each more people with sight loss earlier.  Working across RNIB functions you will also manage key internal relationships to support the delivery of our service to ensure patients access support at a time which is right for them.

You will have a vocational qualification in management, advice and guidance, or are experienced in successfully managing information and advice services. You will have demonstrable knowledge of key stakeholders involved within health and social care.

You will have excellent people management skills and have the ability to motivate and manage a geographically dispersed team, demonstrating an open and transparent management style who is solution focussed with a can-do approach to motivate and inspire your team.

You will be experienced in producing reports, delivering presentations, meeting Key Performance Indicators and a proficient user of Microsoft Office Packages and CRM systems.

Supporting ECLOs and services across Scotland and other UK services as required, this role will involve, regular local and occasional national travel, where there will requirements for occasional overnight stays.

To express your interest in this role, please click apply online and upload your supporting statement, which evidences how you meet the criteria below. You should do this by describing, explaining and giving specific examples of your achievements. This may include experiences from employment, personal interests or education. 

Specialist Knowledge, Skills and Experience

• A Vocational Qualification in Management, Advice and Guidance or equivalent demonstrable experience in successfully managing information and advice services.
• Experience of influencing external stakeholders to attract service funding to support projects and service development.
• Experience of developing effective partnerships and managing key internal and external relationships.
• Experience of managing change within teams, driving new service initiatives to demonstrate value of service and engagement across ECLO teams and with key internal stakeholders.
• Demonstrable experience of managing remote teams across multiple locations, demonstrating a supportive and clear leadership style.
• Demonstrable experience of financial and budgetary management.

This role is eligible for an enhanced criminal record check which includes a check of the children’s and adults barred lists as the role holder will provide advice and guidance to children which relates to their physical and emotional wellbeing and adults which relates to personal care because of their disability.

We’re the Royal National Institute of Blind People (RNIB Group) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.