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Closing date: Tuesday 11 April 2023
Location: Bridlington Hospital
Hours: 21 hours per week
Salary: £16,628 per annum
Contract: Permanent

Eye Care Liaison officer (ECLO) – based at Bridlington Hospital and providing support and providing support within the York and Scarborough Teaching Hospitals Trust.

RNIB is pleased to announce this exciting opportunity to join the Yorkshire and Humber Eye Care Liaison Officer (ECLO) team as part of the RNIB Eye Care Support Service. This is a rewarding role providing the right individual the opportunity to make a difference on a daily basis.

In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss. You will provide critical emotional support, information and guidance face to face within a hospital setting, in community locations, remotely and via digital platforms as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

For more information on what it’s like to be an ECLO, please follow the links below:

RNIB’s ECLO service – YouTube

RNIB Lifechangers Appeal TV ad – YouTube

A Day in the Life of an ECLO – RNIB Website

Who We’re Looking For

You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships.  Key to this role will be your excellent communication and relationship building skills with patients, clinicians and a wide range of cross sector partners.

You will have the ability to work in different hospital locations as required.

You must be able to work on your own initiative, have excellent organisational skills and be a confident user of multiple IT systems. To be successful in this role you must display impeccable record keeping skills.

What we offer

RNIB Prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as a benefits package including:

1. 26 days holiday per year (plus bank holidays – pro rata), which increase with service, plus one Grace day per year.
2. Excellent pension scheme
3. RNIB Rewards – Our employee discounts platform gives you access to offers at over 800 in-store and online retailers
4. In-house training and development opportunities, including apprenticeships and management development programmes
5. Flexible working arrangements – Each new member of staff will be given a laptop to make working flexibly easy

How to Apply

If you’d like to apply for this great opportunity, please apply online, uploading your CV and cover letter, telling us how you meet the skills, knowledge and experience for the role and why you think you’d be a great fit for RNIB.

If you are having trouble applying online or would like more information, please contact us on recruitment@rnib.org.uk, or call us on 0207 391 2111.

We do reserve the right to close this role early in the event of a high number of applications.

As an RNIB ECLO, you will also complete the RNIB & City University ‘Eye Clinic Support Studies’ qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB’s priority of “no diagnosis without support”.

Additional Information

Appointment is subject to an enhanced DBS check for engaging in regulated work with children and adults with sight loss.

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.