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Closing date: Monday 06 January 2025
Location: Home working and travel across North Wales (vehicle provided)
Hours: 22.5 or 37 hours per week
Salary: £12 per hour £23,088 FTE
Contract: Permanent

Are you passionate about making a difference? Do you enjoy meeting new people and being part of the bigger picture for driving change? If so, we have the perfect role for you!

About Us

We are a dedicated charity committed to empowering individuals with vision impairments to live independently, access the support they need, and thrive.

The Role

As a Community Information Officer, you will be the friendly, knowledgeable face of our charity, travelling across North Wales in our fully equipped mobile unit. You will be responsible for:

• Raising Awareness: Promoting Vision Support and raising awareness of vision impairment at various locations.
• Prevention: Giving information, advice and guidance on avoidable sight loss and the measures that can be taken to ensure good eye health.
• Network and relationship building: Building positive relationships with Eye Clinics and Opticians.
• Sharing Information: Distributing resources, answering questions, and offering advice about vision impairment and available services.
• Signposting and Referrals: Referring individuals to Vision Support’s services or external organisations.
• Database Maintenance: Updating our in-house CRM.
• Key Performance Indicators: Work with the Halton Services Manager to reach agreed KPIs.
• Content: Contribute to our social media platforms and newsletter.
• Always Learning: Researching available services and support, keeping up to date records of what is available to our service users.
• Representing the Charity: Being a warm, empathetic and professional ambassador.

What We’re Looking For

We’re seeking a motivated, compassionate individual with:

• Over 25 with a full, clean UK driving licence.
• Excellent interpersonal and communication skills.
• A genuine passion for community engagement and helping others.
• The ability to work independently and adapt to varied environments.
• IT skills to refer service users through our in-house CRM and manage personal details.
• Variety of backgrounds considered

What We Offer

• Flexible working arrangements (remote work with regional travel)
• 26 days annual leave plus bank holidays, increasing to 32 days after 5 years’ service (pro rata)
• Pension scheme
• Access to an Employee Assistance Programme with 24/7 counselling
• Vision impairment awareness training
• A full induction with a chance to meet the whole team
• Regular teambuilding days
• Opportunities for career development and training
• A chance to make a real difference

Join us and be part of something extraordinary.

Please note, Vision Support reserves the right to close this advert early should we find a suitable candidate.